Shipping and Delivery
1 – Manufacturing – Processing Time
- All products that are not on the category “ready to ship” are made to order. Our products are all handmade and we make them once you place your order. That way we can avoid waste and offer a greatter variety of colors and sizes.
- The manufacturing time is 15 to 20 business days, that doesn’t take in account weekends and holidays.
- The manufacturing time starts once you place and pay your order.
- Pre-order itens have different manufacturing time, please check the product description.
2 – Shipping
- All international packages are shipped by Fedex and delivered safely on your address, we don’t deliver to PO boxes.
- You can check the shipping fee to where you live on the shopping bag on our website.
- If you put a incorrect shipping address and abandon your package without picking it up on the time determined by fedex for some reason, it will be destroyed by Fedex. No package returns for us! We will not refund you in this case.
3 – Tracking
- All orders are trackable, you will receive an e-mail with the tracking number once your order is shipped.
3 – Transit Time
- After your product is ready to ship, once it’s shipped it will take around 5 business days to arrive to America, 7 business days to Europe and Asia and 9 business days to arrive to Oceania.
5 – Custom and taxes
- Your package may be subject to the custom fees or import duties of your country. The recipient is responsible for all taxes incurred.
- Please be aware that if you don’t pay the custom fees the package will be destroyed by fedex. The packages don’t return to us! We will not refund you in this case
5 – Returns
- All sales are final, we don’t accept returns or exchanges.
- All items are handmade and examined before being sent to you, therefore there will be no returns or refunds once you receive your items.
- Please check our shoe size chart carefully to make sure that you are ordering the correct size, if you have any questions you can contact us and we will help you to choose the best size for you.
If you have any more questions contact us!
The information in this page may be altered without previous warnings.