Em produção
  • How long is the manufacturing time? The manufacturing time is 6 TO 8 WEEKS. Pre-order have different manufaturing time, please check the product description.
  • The manufacturing time for Group Orders is the same? For GO with 20 itens or more the manufacturing can take up to na extra week.
  • How long my item takes to arrive? Our itens will take the manufacturing time + shipping time to arrive for you, so about 7 to 9 weeks.
  • Can I order a ready to ship item and a made to order together? Yes, there’s no problem! We can hold your ready to ship item until your made to order item is ready to ship
  • Can you mark the package value down for the customs? Yes, but please request it on the order notes.
  • There’s any other shipping method available than Fedex? Fedex is the cheaper and faster shipping method available. But if for some reason you prefer regular airmail please contact us for a quote.
  • How Can I save on shipping fee? You can place a small group order with your friends to split the shipping fee!
Returns and Exchanges
  • I ordered the wrong size, can I exchange the shoes or return it? No, we doesn’t accept exchanges or returns since all our itens are made to order. Since we offer a vast variety of sizes and colors every order is very unique. Also shipping it back to Brazil is almost impossible due the high import taxes. We hope you undertand that internartional returns and exchanges too complicated, so we don’t accept it. If you don’t agree, don’t buy!
  • Can I return my order or exchange for other item? No, all sales are final!
  • My order got a problem/ got damaged in transit/ lost in transit, what should I do? Please contact our customer service, we will ask pictures to analyze your case. In the case of damaged items and lost packages we will send a replacemet for you!