- How long is the manufacturing time? The manufacturing time is 4 TO 6 WEEKS. Pre-order have different manufaturing time, please check the product description.
- The manufacturing time for Group Orders is the same? For GO with 20 itens or more the manufacturing can take up to na extra week.
- How long my item takes to arrive? Our itens will take the manufacturing time + shipping time to arrive for you, so about 5 to 7 weeks.
- Can I order a ready to ship item and a made to order together? Yes, there’s no problem! We can hold your ready to ship item until your made to order item is ready to ship
- Can you mark the package value down for the customs? Yes, but please request it on the order notes.
- There’s any other shipping method available than Fedex? Fedex is the cheaper and faster shipping method available. But if for some reason you prefer regular airmail please contact us for a quote.
- How Can I save on shipping fee? You can place a small group order with your friends to split the shipping fee!
- I bought the wrong size, can I exchange the shoes or return it? No, we doesn’t accept exchanges or returns since all our itens are made to order. Since we offer a vast variety of sizes and colors every order is very unique. Also shipping it back to Brazil would take a long time since brazilian customs are very slow and often packages from overseas takes more than 2 months to arrive and are taxed very high. We hope you undertand that internartional returns and exchanges too complicated in Brazil, so we don’t accept it.
- Can I return my order or exchange for other item? No, all sales are final!